Summary

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Location	Call #	Volume	Status
Sherman Library	Z711 .R64 2009		AVAILABLE

Author	Ross, Catherine Sheldrick.
Title	Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.
Edition	Second edition.
OCLC	320895013
ISBN	9781555706555 (alk. paper)
	155570655X (alk. paper)
Publisher	New York : Neal-Schuman Publishers Inc., [2009]
	�2009
Description	xiv, 290 pages : illustrations ; 28 cm.
LC Subject heading/s	Reference services (Libraries)
	Electronic reference services (Libraries)
	Interviewing.
Other Subject heading/s	Biblioth�ques -- Services de r�f�rence.
	Biblioth�ques -- Services de r�f�rence �lectroniques.
	Entretiens.
Bibliography	Includes bibliographical references and index.
Contents	Why bother with a reference interview? -- Setting the stage for the reference interview : the first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview.

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