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AUTHORS (1-3 of 3)
Arendt, Susan W.,

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The development of responses to social media reviews in the lodging industry The development of responses to social media reviews in the lodging industry / Suzanne Markham Bagnera, Thomas R. Schrier, Susan W. Arendt. Bagnera, Suzanne Markham, International CHRIE, 2015.

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Available in All at {{location}} all locations some locations some locations copies in use

E-BOOK

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{{title}} can only be used in the library.

A copy of {{title}} has been set aside for library use only.

Struggles of first-time managers : a case about interpersonal communication skills Struggles of first-time managers : a case about interpersonal communication skills / Jokima L. Hiller, Eric A. Brown, Susan W. Arendt. Hiller, Jokima L., International CHRIE, 2016.

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{{subtitle}}

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{{author}}

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Available via SAGE Knowledge; click here for access
Local access for all registered users. Remote access only for NSU and Broward users.

Available in All at {{location}} all locations some locations some locations copies in use

E-BOOK

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{{title}} can only be used in the library.

A copy of {{title}} has been set aside for library use only.

When the band crashed the wedding : a case in hotel service recovery When the band crashed the wedding : a case in hotel service recovery / Donald G. Schoffstall, Thomas R. Schrier & Susan W. Arendt. Schoffstall, Donald G., International CHRIE, 2014.
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