| Author |
Hiller, Jokima L., author.
|
| Title |
Struggles of first-time managers : a case about interpersonal communication skills / Jokima L. Hiller, Eric A. Brown, Susan W. Arendt. |
| OCLC |
SAGE000008048 |
| ISBN |
9781529713510 (ebook) |
| Publisher |
London : International CHRIE, 2016. |
| Description |
1 online resource : illustrations. |
| LC Subject heading/s |
Interpersonal communication -- Case studies.
|
|
Executives -- Psychology -- Case studies.
|
|
Hospitality industry -- Case studies.
|
| General note |
Originally Published InHiller, J. L., Brown, E. A., & Arendt, S. W. (2016). Struggles of first-time managers: A case about interpersonal communication skills. Journal of Hospitality & Tourism Cases, 5(2), 31-37. |
| Bibliography |
Includes bibliographical references and index. |
| Summary |
The purpose of this case study is to emphasize the importance of good interpersonal communication skills for hospitality managers and help prepare hospitality students for first-time managerial roles. The Madison Hotel is looking to move an employee without operational experience into a management position. Students are to determine an appropriate approach through analysis of skills, including communication, and experience. Interpersonal communication can consume a large portion of a manager's day and more time needs to be dedicated to it if done poorly. First-time managers with poor interpersonal communication skills may struggle due to the interpersonal nature of the hospitality industry. |
| Source of Description |
Description based on XML content. |
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