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Location Call # Volume Status
 Sherman Library  HM1126 .J66 2008    DUE 06-30-24  
LINK(S):
Table of contents only
Author Jones, Tricia S.
Title Conflict coaching : conflict management strategies and skills for the individual / Tricia S. Jones, Ross Brinkert.
OCLC 144547729
ISBN 9781412950824 (cloth)
1412950821 (cloth)
9781412950831 (pbk.)
141295083X (pbk.)
Publisher Los Angeles : Sage Publications, [2008]
©2008
Description xxii, 322 pages : illustrations ; 23 cm + 1 CD-ROM (4 3/4 in.)
LC Subject heading/s Conflict management.
Mediation.
Bibliography Includes bibliographical references (pages 295-306) and index.
Contents Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.
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